QuestionPro Survey - QuestionPro : Products Sold to Consumers

PLEASE Help Us Improve Our Service To You

Which Amstore office did you use recently?

Auckland

Wellington

Auckland & Wellington

Other

How did you initially contact us?

Phone

Email

Fax

In person

Other

Have you used Amstore before?

No,

Once,

Twice,

Three times,

Regularly,

Intend using more,

Other

How did you find Amstore in the following areas?

	Highly satisfied	Somewhat satisfied	Neutral	Somewhat dissatisfied	Highly dissatisfied
How satisfied were you with the level of customer service?

Was our product information clear?

Was our Product pricing clear?

How satisfied were you with the finished product?

How satisfied were you with our delivery turn around?

Comment:

How do we rate on the following attributes?

	Well Below Average	Below Average	Average	Above Average	Well Above Average
Customer service experience?

Professionalism?

Purchase experience?

Quality of products?

Understanding customers' needs?

Skill & knowledge?

Comment:

How likely are you to continue using our services?

Very likely

Somewhat likely

Neutral

Somewhat unlikely

Very unlikely

How do we rate in comparison to other companies that offer the same products?

Much higher

Somewhat higher

Same

Somewhat lower

Much lower

Don't know

What best describes the CDs or DVDs we produced??

Music album

Video

Educational

Promotional

Informational

Tourism

Software release

Prefer not to answer

Other

What suggestions do you have for improvement?

How would you rate your overall level of satisfaction with us?

Highly satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Highly dissatisfied

Comment: