Paint Shop Survey Summer 2011
Finding a reliable and skilled paint shop is a daunting challenge for many aircraft owners. In this survey, we would like to find out about your experiences with paint shops during the last two to five years. The results of this survey will be published in the September, 2011 issue of
What type of airplane do you fly?
When did you have your airplane painted?
Less than a year ago
Two to five years ago
More than five years ago
What was the approximate cost of the paint job?
What was the name of the shop you used for the paint work?
Where is the shop you used located?
On a scale of one to 10, with one being poor and 10 being the best, how would you rate the quality of the paint job?
On a scale of one to 10, with one being poor and 10 being the best, how you rate the cost/value relationship with your paint shop? In other words, did the quality live up to the price?
We define customer service as the shop doing what it said it would on the schedule it promised, meeting its price estimate and returning calls and queries. How would you describe your experience with the shop you used?
Absolutely the best
Good, but not exceptional
Adequate, but I wasn't thrilled
And comments on the above question, with regard to the shop's customer service performance?
How likely would you be to use the shop again or recommend it to a friend?
I'm not sure
Based on your experience with your paint shop, what's the most important thing (or things) you would convey to a friend about to have paint work done?
Feel free to add any comments or suggestions:
(This is completely optional!) As part of our research, we may want follow up on some of your comments. If you're amenable, please share your name and contact information. We'll put the info through the digital shredder when we're done with this survey:
Daytime Telephone #:
if you have any questions regarding this survey.