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What is your approximate age?
 
16-25 years old
 
26-35 years old
 
36-45 years old
 
46 years old and above
 
 
 
Please indicate your approximate yearly household income before taxes.
 
Nil
 
Below RM12,000
 
RM12,001-RM24,000
 
RM24,001-RM36,000
 
RM36,001 and above
 
 
 
How did your hear about Institut Memandu Cangiran?
 
Walk-in
 
Friends / Relatives
 
Previous visit
 
Newspaper/Brochures
 
Radio/Television ads
 
via Internet

 
 
 
Did you do survey with other driving institutes before you choose Institut Memandu Cangiran?
 
Yes
 
No
 
 
 
Please rank (1-4) the following in order of reasons why you selected services offered by Institut Memandu Cangiran:
Price; i.e affordable
Service quality; i.e value added services, better reputation
Locality; i.e convenient
Service delivery; i.e promotions, ads, customer service
 
 
What are your opinion about the following:
Strongly Disagree Disagree Not Sure Agree Strongly Agree
Affordable price offered
Package price are variety
Low price advertised specials
Discounts given
Value for price paid
 
 
Indicate overall rate for each following items:
Excellent Good Average Below Average Poor
Package variety
Value for the price paid
Promptness of service
Quality of service
Quality of management
Staff's hopitality; i.e friendliness, courtesy, responsiveness
The institute's learning atmosphere
Decor and cleanliness
Condition of classrooms and practical learning facilities
Quality lecturers and tutors
 
 
Are the following items influencing you in choosing Institut Memandu Cangiran:
Strongly Disagree Disagree Not Sure Agree Strongly Agree
Easy access; i.e near to town
Availability of public transport
Safe environment and location
Special discounts and packages
Interesting website
Value added services; i.e consultation, schedule suggestion, easy payment, etc
 
 
 
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
In thinking about your most recent experience with Institut Memandu Cangiran, how satisfied are you with the service you received:
 
 
 
Definitely Probably Maybe Probably Not Definitely Not
Would you render services from this institute again?
Would you recommend this institute to others?
 
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