100%

Supportive Housing Planning Quality Survey

Start
This survey is intended for Supportive Housing projects in the pre-development or planning phase to help set up the project for success. Please answer the following questions to the best of your ability.

Management and Administration Standards

Tenant-Centered 

1.There are documented plans of how tenant feedback is incorporated into the supportive housing project, including a written description of the system for reviewing and responding to tenant feedback.
1.There are documented plans of how tenant feedback is incorporated into the supportive housing project, including a written description of the system for reviewing and responding to tenant feedback.
2.There are written goals and/or targeted tenant outcomes for the supportive housing project.
2.There are written goals and/or targeted tenant outcomes for the supportive housing project.
3.The project will have a reliable method for collecting and reviewing data on the targeted tenant outcomes (such as housing retention, income, changes in health outcomes, employment, social connectedness).
3.The project will have a reliable method for collecting and reviewing data on the targeted tenant outcomes (such as housing retention, income, changes in health outcomes, employment, social connectedness).
4.The program plans indicate that a tenant satisfaction survey will be administered on an annual basis.
4.The program plans indicate that a tenant satisfaction survey will be administered on an annual basis.
5.The program plans indicate that there will be a tenant council, focus group or another tenant-led group that meets regularly with the supportive housing project partners.
5.The program plans indicate that there will be a tenant council, focus group or another tenant-led group that meets regularly with the supportive housing project partners.

Accessible

6.Tenants pay no more than 30% of household income toward rent and utilities.
6.Tenants pay no more than 30% of household income toward rent and utilities.
7.All written policies and procedures will not require a minimum income as an eligibility requirement to enter the supportive housing.
7.All written policies and procedures will not require a minimum income as an eligibility requirement to enter the supportive housing.
8.The Tenant Selection Plan and all written policy and procedures will state that the eligibility only includes those required by funder(s) or landlord(s) and minimizes barriers to entry (e.g. criminal and eviction history).
8.The Tenant Selection Plan and all written policy and procedures will state that the eligibility only includes those required by funder(s) or landlord(s) and minimizes barriers to entry (e.g. criminal and eviction history).
9.The Tenant Selection Plan and all written policies and procedures will not require sobriety as an eligibility requirement to enter the supportive housing program.
9.The Tenant Selection Plan and all written policies and procedures will not require sobriety as an eligibility requirement to enter the supportive housing program.
10.The Tenant Selection Plan and all written policies and procedures will not require medication compliance as an eligibility requirement to enter the supportive housing.
10.The Tenant Selection Plan and all written policies and procedures will not require medication compliance as an eligibility requirement to enter the supportive housing.
11.There will be an established system for staff to communicate with tenants and referral sources during the outreach and application process.
11.There will be an established system for staff to communicate with tenants and referral sources during the outreach and application process.
12.All processes and services will be delivered in a manner that is trauma-informed and responsive to the needs of each individual tenant.
12.All processes and services will be delivered in a manner that is trauma-informed and responsive to the needs of each individual tenant.
13.Written materials will be made available in multiple languages as needed.
13.Written materials will be made available in multiple languages as needed.
14.Multilingual staff and/or interpretation and translation services, as well as translated written materials, will be available to tenants as needed.
14.Multilingual staff and/or interpretation and translation services, as well as translated written materials, will be available to tenants as needed.

Coordinated  

There are written descriptions of each supportive housing partner's role that detail the responsibilities of each partner.
There are written descriptions of each supportive housing partner's role that detail the responsibilities of each partner.
16.There are forums for all partners to discuss the status of the project, their roles and the coordination of their efforts on a regular basis.
16.There are forums for all partners to discuss the status of the project, their roles and the coordination of their efforts on a regular basis.
17.There are established procedures for communication between scheduled meetings.
17.There are established procedures for communication between scheduled meetings.
18.The supportive housing partners involved in ongoing operations schedule regular times to communicate and engage in ongoing quality improvement activities and processes related to housing and services.
18.The supportive housing partners involved in ongoing operations schedule regular times to communicate and engage in ongoing quality improvement activities and processes related to housing and services.
19.The housing is developed and designed following Trauma Informed Design principles, including input from all key partners (e.g. tenants, service providers, etc.).
19.The housing is developed and designed following Trauma Informed Design principles, including input from all key partners (e.g. tenants, service providers, etc.).

Sustainable 

20.The project sponsor is committed to long-term affordability, (i.e. tenants pay no more than 30% of their income).
20.The project sponsor is committed to long-term affordability, (i.e. tenants pay no more than 30% of their income).
21.There is a commitment, either through funding restrictions or through the presence of a mission- focused owner, to keep the property affordable for a significant period of time, typically at least 30 years.
21.There is a commitment, either through funding restrictions or through the presence of a mission- focused owner, to keep the property affordable for a significant period of time, typically at least 30 years.
22.The operating budget includes long-term operational income (e.g. long term subsidies or rental reserves) sufficient to meet operational costs for the supportive housing units while maintaining affordable tenant rents. 
22.The operating budget includes long-term operational income (e.g. long term subsidies or rental reserves) sufficient to meet operational costs for the supportive housing units while maintaining affordable tenant rents. 
23.The operating budget will include a recurring contribution to a replacement reserve to repair/replace major systems that is consistent with state housing finance agency or other funder standards. 
23.The operating budget will include a recurring contribution to a replacement reserve to repair/replace major systems that is consistent with state housing finance agency or other funder standards. 

Landlord and Property Management Standards

Tenant-Centered

24. The Property Management plan will require the management company to provide residents with an orientation introducing them to their apartment and neighborhood, and their rights and responsibilities as leaseholders as part of the move-in process.
24. The Property Management plan will require the management company to provide residents with an orientation introducing them to their apartment and neighborhood, and their rights and responsibilities as leaseholders as part of the move-in process.

Accessible

25.There will be a system in place to ensure that any reasonable accommodations are requested and completed prior to tenant move-in.
25.There will be a system in place to ensure that any reasonable accommodations are requested and completed prior to tenant move-in.
26.The housing application will be separate from any service needs assessment and will not request detailed clinical information.
26.The housing application will be separate from any service needs assessment and will not request detailed clinical information.
27.The application materials for tenants will be written in plain language. And staff will assist tenants in understanding the content of written materials, when necessary.
27.The application materials for tenants will be written in plain language. And staff will assist tenants in understanding the content of written materials, when necessary.
28. All supportive housing tenants will be provided with leases or subleases identical to non-supportive housing tenants’ leases.
28. All supportive housing tenants will be provided with leases or subleases identical to non-supportive housing tenants’ leases.

Coordinated

29. The project has an eviction prevention plan and rent repayment plan that outlines how the plans will be implemented in coordination with services
29. The project has an eviction prevention plan and rent repayment plan that outlines how the plans will be implemented in coordination with services

Sustainable

30.Property management staff has a comprehensive, written plan and schedule for inspections, pest control, routine maintenance and replacement activities designed to sustain the quality of the physical environment.
30.Property management staff has a comprehensive, written plan and schedule for inspections, pest control, routine maintenance and replacement activities designed to sustain the quality of the physical environment.
31. The housing incorporates appropriate and feasible green design practices, such as the use of energy-efficient and water-conserving fixtures and products to insulate against rising utility and operating costs
31. The housing incorporates appropriate and feasible green design practices, such as the use of energy-efficient and water-conserving fixtures and products to insulate against rising utility and operating costs
32. The housing utilizes durable materials chosen to reduce future maintenance costs.
32. The housing utilizes durable materials chosen to reduce future maintenance costs.

Supportive Services Standards

Tenant-Centered 

33. The Services Plan will include an adequate level of on-site tenancy supports (caseloads of 1:10-1:25) and opportunities for tenants to build their skills through on-site workshops/ or outside linkages.
33. The Services Plan will include an adequate level of on-site tenancy supports (caseloads of 1:10-1:25) and opportunities for tenants to build their skills through on-site workshops/ or outside linkages.
34. The Services Plan demonstrates that tenants are informed that participation in services is voluntary, meaning that tenants can choose whether to participate and select the services they prefer.
34. The Services Plan demonstrates that tenants are informed that participation in services is voluntary, meaning that tenants can choose whether to participate and select the services they prefer.
35. The Services Plan outlines how staff will support participants in accessing alternative treatments, including those that address emotional, cultural and spiritual wellbeing), as desired by tenants.
35. The Services Plan outlines how staff will support participants in accessing alternative treatments, including those that address emotional, cultural and spiritual wellbeing), as desired by tenants.

Accessible 

36. Services will be conveniently located, low-barrier, and offered at flexible times that work for tenants. 
36. Services will be conveniently located, low-barrier, and offered at flexible times that work for tenants. 

Coordinated 

37. There is a plan for the primary service provider to immediately connect tenants to needed public benefits.
37. There is a plan for the primary service provider to immediately connect tenants to needed public benefits.

Sustainable 

38. The funding source(s) is/are as flexible as possible (or coordinated) to allow for the specific services to change with tenant needs, both daily and throughout the life of the program.
38. The funding source(s) is/are as flexible as possible (or coordinated) to allow for the specific services to change with tenant needs, both daily and throughout the life of the program.
39. The budgets identify any potential gaps in funding needed to fully implement the service plan and outline potential sources to address those gaps.
39. The budgets identify any potential gaps in funding needed to fully implement the service plan and outline potential sources to address those gaps.
40. Funding for the program is committed/contracted for a multi-year period or the service budget identifies a funding reserve or source sufficient to meet service costs for maintaining the supportive housing service plan.
40. Funding for the program is committed/contracted for a multi-year period or the service budget identifies a funding reserve or source sufficient to meet service costs for maintaining the supportive housing service plan.
41. Funding for the program includes living wage salaries for all staff including case managers and takes cost of living adjustments into account.
41. Funding for the program includes living wage salaries for all staff including case managers and takes cost of living adjustments into account.

Community Planning and Engagement Standards: 

Tenant-Centered  

42. During the project planning process, individuals representing the priority target population have been involved, either through at least one individual meeting with the supportive housing project team and/or at least one focus group.
42. During the project planning process, individuals representing the priority target population have been involved, either through at least one individual meeting with the supportive housing project team and/or at least one focus group.

Accessible

43. Tenants will be able to easily access a wide array of amenities on their own (public transportation, grocery stores, community centers, health clinics, etc.) that reflect local community standards.
43. Tenants will be able to easily access a wide array of amenities on their own (public transportation, grocery stores, community centers, health clinics, etc.) that reflect local community standards.
44.In locations where this is not feasible, the project will have a plan to assist tenants in accessing needed resources.
44.In locations where this is not feasible, the project will have a plan to assist tenants in accessing needed resources.

Accessible

45. The program plans outline how staff will help tenants develop and strengthen connections to community resources, activities, peers, and family.
45. The program plans outline how staff will help tenants develop and strengthen connections to community resources, activities, peers, and family.

Sustainable 

46. The housing is designed with consideration of environmental factors (flood, hurricane, other natural disasters) and appropriate construction is planned to ensure the units are secure and sustainable in areas where unpredictable weather can present hazards.
46. The housing is designed with consideration of environmental factors (flood, hurricane, other natural disasters) and appropriate construction is planned to ensure the units are secure and sustainable in areas where unpredictable weather can present hazards.
Powered by QuestionPro