trends - part 5 - Dashboard
22
Total Responses
22
Completed
100%
Completion Rate
0
Dropouts
8 min
Average Time
| Countries | Responses |
|---|---|
| US | 54.55% |
| CA | 9.09% |
| GB | 9.09% |
| AU | 4.55% |
| HU | 4.55% |
| IE | 4.55% |
| IN | 4.55% |
| NZ | 4.55% |
| SE | 4.55% |
| Total | 100.00% |
[Q1] Tech writers can provide significant value by relaying knowledge of the user experience back to product teams.
| Answer | Count | Percent |
|
Strongly Disagree | 0 | 0% |
|
Disagree | 0 | 0% |
|
Undecided | 2 | 9.09% |
|
Agree | 11 | 50% |
|
Strongly Agree | 9 | 40.91% |
|
|---|---|---|---|---|---|---|---|---|
| Total | 22 | 100 % |
[Q2] In your experience, what have been the most effective and practical ways to gather user feedback?
| Answer | Count | Percent |
|
Feedback buttons on doc pages | 6 | 10% |
|
Comment forms below doc pages | 4 | 6.67% |
|
Email contact forms | 2 | 3.33% |
|
Surveys sent out at milestone events | 3 | 5% |
|
Support tickets | 11 | 18.33% |
|
Conversations with field engineers | 11 | 18.33% |
|
Usability studies | 7 | 11.67% |
|
Web analytics | 4 | 6.67% |
|
Using yourself as a proxy/novice user | 11 | 18.33% |
|
Other | 1 | 1.67% |
|
|---|---|---|---|---|---|---|---|---|
| Total | 60 | 100 % |
In your experience, what have been the most effective and practical ways to gather user feedback? - Text Data for Other
| 10/03/2018 | 25066058 | User forums and mailing lists |
[Q4] One of the main challenges with technology organizations is understanding the user experience in detail and communicating that experience back to the product team.
| Answer | Count | Percent |
|
Strongly Disagree | 0 | 0% |
|
Disagree | 1 | 4.76% |
|
Undecided | 4 | 19.05% |
|
Agree | 14 | 66.67% |
|
Strongly Agree | 2 | 9.52% |
|
|---|---|---|---|---|---|---|---|---|
| Total | 21 | 100 % |
[Q3] Do you have any experiences or comments related to gathering and relaying user feedback that you want to share?
| 10/05/2018 | 25196662 | Meeting with user groups and trainers is a great way to get feedback. I'm looking forward to when we can get statistics on usage. In our industry things are locked down behind a firewall and it's difficult to tell what's actually being used, let alone who uses what. |
| 09/29/2018 | 24785477 | tom test |
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