[Q11] Which improvements would most improve your experience with city services? Select up to 3
Answer Count Percent
20% 40% 60% 80% 100%
Faster response times 134 33.84%
Easier-to-use website 121 30.56%
Better communication updates 121 30.56%
More online service options 112 28.28%
Mobile-friendly services 89 22.47%
Extended service hours 92 23.23%
More multilingual resources 28 7.07%
Improved accessibility accommodations 59 14.9%
More transparency from city leadership 102 25.76%
Easier reporting of issues or complaints 79 19.95%
More opportunities for resident feedback 76 19.19%
Total 1013 n = 396